A South Louisiana organization is helping families keep loved ones at home while receiving the services needed to ensure a high quality of life.
Loving Hearts of LA operates in the New Orleans and Lafayette area. The New Orleans office offers personal care assistant (PCA) services and mental health support. The Lafayette office provides BCP services.
Gian Durand, who founded the organization, said caregivers come to a person’s home to attend to their basic needs such as bathing, eating, dressing, shopping, making appointments go to the doctor, etc. The individualized nature of the service means that it is adapted to the specific needs of each person.
Durand said APC services are available to people of all ages, from children with disabilities to the elderly.
“The frequency varies according to the needs of the person, explains Durand. “In some cases, a PCA is at home 24 hours a day because that level of care is needed. Sometimes they go seven days a week. It could be four or five times a week. We work with the person and their family to determine the best solution.
Additionally, Loving Hearts of LA offers respite services in which a person receives home care if their family has to travel or take care of other obligations for a short time.
“All of our team members have a lot of experience and must go through a thorough background check and orientation,” Durand said. “We are also arranging a meeting with the APC and the family before the arrangement is finalized to make sure it is a good fit. The family can choose the person with whom they feel most comfortable. I think that’s a major advantage. We want it to be a good game and a good relationship.
Loving Hearts of LA also offers mental health counseling, psychiatric services, and mental health medication management in a person’s home. Durand said the method is successful because it’s more convenient and private than attending sessions in an office.
“We find that people are more compliant because they receive services in an environment that they feel comfortable in,” she said. “A lot of people struggle to keep their appointments, but when you can go see them, it makes a big difference.”
Durand said some people are referred to Loving Hearts by hospitals, doctors or case management agencies, while others find them through their own searches.
“I think a lot of people are surprised and happy to find that these services are available and that they are community-based,” she said. “We want people to know that there is support available for your loved ones in their home at an affordable cost. When people find us, it’s often a relief for them.
Durand said if someone is using a private payment method, Loving Hearts of LA can usually begin services within days. For Medicaid patients, the process typically takes longer, but services typically begin within 30 days of the initial consultation and home assessment.
For more information or to schedule a consultation, visit www.lovingheartsofla.com or call 504-821-5220.